Shipping policy

Thank you for shopping with JANINE ELIZABETH MYERS. As a professional apparel retailer, we strive to deliver a trustworthy and satisfying shopping experience for every client. Our team adheres to rigorous order handling and packaging standards to ensure all clothing goods are precisely fulfilled, well-protected during transit, and delivered within standard logistics timeframes.

1. Standard Order Processing Rules

Following successful order confirmation, all apparel purchases will go through internal verification, quality inspection and secure packaging within 1-3 business days, excluding weekends and official public holidays. Order processing timelines may be extended during peak shopping seasons or promotional events with high order volumes. Any notable shipping delays will be communicated to customers via timely notifications.

2. Shipping Fees & Delivery Time Estimation

Shipping costs for every clothing order are calculated individually based on order specifications and delivery locations. All applicable logistics fees will be clearly displayed on the checkout page before payment finalization, ensuring full transparency of all shipping-related expenses.
Estimated delivery times: Standard Shipping: 15 business days
All stated delivery periods are approximate estimates and not guaranteed arrival dates. Actual parcel delivery speed may fluctuate due to courier service disruptions, customs clearance procedures, adverse weather conditions, global logistical limitations and regional holiday schedules.

3. Shipment Notification & Tracking Access

Once your clothing order is officially dispatched from our warehouse, you will receive an automated shipment confirmation email that includes exclusive parcel tracking details.
Tracking data and real-time logistics updates will typically be activated and accessible for customer inquiry within 24-48 hours after the carrier completes parcel collection and system registration.

4. Customer Address Accountability Clause

Customers are solely responsible for submitting accurate and comprehensive shipping address information at checkout. JANINE ELIZABETH MYERS holds no responsibility for misdelivered, lost or returned parcels resulting from inaccurate or incomplete customer-provided addresses. Packages returned due to address errors will incur additional reshipping fees to be covered by the buyer.

5. Transit Loss and Damage Resolution Process

If your apparel parcel goes missing during cross-border transit, please reach out to our support team within 7 days of your scheduled delivery date to initiate a logistics investigation. For orders received with damaged clothing or defective packaging, please provide clear photographic evidence of all damages within 48 hours of delivery. Our team will assess the case thoroughly and offer prompt solutions.

6. Apparel Care Liability Exclusion

Each clothing product is equipped with unique fabric care instructions covering proper wearing, cleaning and maintenance methods. All apparel items must be cared for in strict accordance with the provided guidelines. JANINE ELIZABETH MYERS will not be liable for fabric damage, shrinkage, fading or garment defects caused by improper cleaning, drying, alteration or customer misuse.

7. International Shipping and Customs Terms

International apparel shipments may be subject to import duties, customs taxes and clearance charges based on the regulatory policies of destination countries. All such additional fees are the exclusive responsibility of customers and are not included in product pricing or standard shipping fees.

8. Official Support Contact Details

For any questions, feedback or policy inquiries regarding this Shipping Policy and your order logistics status, please contact our professional customer service team using the information below:
Trade Name: JANINE ELIZABETH MYERS
Phone Number: +64 26 563 9662
Email: contact@janineelizabeth.shop
Physical Address: 159 Leven Street, Avenal, Southland, Invercargill 9810, New Zealand